TECHNICAL SUPPORT SERVICES

CGS's Infrastructure Management & Support services are delivered based on specific customer needs and budgets. With a core objective to reduce costs, enhance efficiency and continuity of qualified support resources our service offering encompass desktop and server management, data center management, network and communications management, and technical assistance as well as business continuity and disaster recovery services.

Typical service portfolio may include the following services/tasks:  

•  Manage Hardware & Communication Network

•  Maintain Network security.

•  Maintain virus and other software patches as and when required.

•  Maintain user profiles.

•  Maintain periodic backups for all databases residing on the server.

•  Maintain periodic backups for all user data residing on the server.

•  Manage software licenses.

•  Facilitate in managing hardware contracts.

•  Facilitate in managing network contracts.

•  Maintain backup resources.

•  Software Installation & Optimization & Trouble shooting.

•  Migration to new software versions.

•  Server optimization

•  Disaster Recovery Services

Our capacity to match the right resource to each of our client's requirements serves as a cost advantage to our customers.
Besides we also provide dedicated and non-dedicated support services for application software and solutions. With our exposure and proven model for offshore software development and delivery our capabilities cover onsite, offsite and offshore support options.

Clients will reduce costs and improve performance while maintaining control over the strategic direction of their IT environment. Some expected benefits include:

•  Availability of technical talent to focus on more strategic initiatives for the company

•  Significant reduction in current cost of maintaining and supporting IT infrastructure

•  Focus on core business and functions

•  Access to new technologies that enhance business performance

•  Maintenance or improvement of current IT service levels


TECHNICAL WRITING & DOCUMENTATION SERVICES

We offer quality services for your documentation needs covering development of organization manuals, technical manuals, procedure manuals, quality documentation, designing and writing online help, software user guides, technical manuals, business process documentation, training guides and other forms of support literature.  

We design, write, edit, and produce business and technical publications for a wide variety of audiences, including business decision makers, business managers & administrators, end users, software developers, system administrators, and more . Based on your project requirements, our objective is to provide well-designed help and information systems that are relevant, informative and easy to use.  
Our technical writers are experienced industry professionals. We understand the operating systems, databases, application development methodologies, and networking and internet technologies that make modern computing possible. Our writers have the technical understanding that is critical to producing accurate, high-quality documentation. Likewise we have in-depth domain knowledge and expertise on functional areas and have good exposure and engagements for producing functional and procedural documentations.  
What we can do:

FUNCTIONAL  

•  Quality Documentation - Process documentation manuals for organizations covering documentation for quality certifications

•  Organisation Manual

•  Manual of Personnel Procedures

•  Operations Manual

•  Accounting Manual

•  Manual of MIS Requirements

•  Delegation of Authority Guide

•  Human Resources Systems Manual

•  Office Administration Manual

•  Internal Controls & and Operations Procedures Manuals

TECHNICAL

•  Software documentation for all types of audiences, from novice end users to system administrators to database developers to programmers

•  Online Help and web-based Help

•  Product specifications

•  Operations and Maintenance Manuals

•  Policy & Procedures Manuals

•  White Papers & Brochures

•  Document production and printing

We can develop a complete document, or help you with any step along the way:

•  Research and recommend best practices

•  Write and edit text

•  Establish standards and document style guidelines

•  Design and layout pages

•  Print and distribute a finished document

 

•  Convert print documents to your online documents

•  Maintain your documents